Privacy policy
FrachtPilot
The responsible party within the meaning of the data protection laws, in particular the EU General Data Protection Regulation (GDPR), is:
FlexFleet Solutions GmbH
Mendelstraße 11
48149 Münster
Your data subject rights:
You can exercise the following rights at any time using the contact details provided by our data protection officer:
- Information about your data saved by us and the processing of this data (Art. 15 DSGVO),
- Correction of inaccurate personal data (Art. 16 GDPR),
- Deletion of your data stored with us (Art. 17 GDPR),
- Restriction of data processing if we are not yet allowed to delete your data due to legal obligations (Art. 18 GDPR),
- Protest against the processing of your data by us (Art. 21 GDPR) and
- Data portability, insofar as you have consented to the data processing or have concluded a contract with us (Art. 20 GDPR).
If you have given us consent, you can withdraw this at any time with effect for the future.
You can contact a supervisory authority at any time with a complaint, e.g. the competent supervisory authority in the federal state of your residence or the authority responsible for us as the responsible entity.
A list of the supervisory authorities (for the non-public sector) with address can be found at:
https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
Collection of general information when visiting our website:
Type and purpose of the processing:
When you access our website, i.e. if you do not register or otherwise submit information, general information is collected automatically. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider, your IP address and similar.
They are processed in particular for the following purposes:
- Ensuring a trouble-free connection of the website,
- ensuring a smooth use of our website,
- evaluation of system security and stability and
- to optimise our website.
We do not use your data to draw conclusions about your person. Information of this kind is statistically analysed anonymously, if necessary, in order to optimise our website and the technology behind it.
Legal basis and legitimate interest:
The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in improving the stability and functionality of our website.
Receiver:
Recipients of the data may be technical service providers who act as order processors for the operation and maintenance of our website.
Storage period:
The data is deleted as soon as it is no longer required for the purpose for which it was collected. For data used to provide the website, this is generally the case when the respective session has ended.
In the case of storage of data in log files, this is the case after 14 days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are anonymised so that it is no longer possible to assign the accessing client.
Provision prescribed or required:
The provision of the above-mentioned personal data is neither legally nor contractually required. However, without the IP address, the service and functionality of our website cannot be guaranteed. In addition, individual services and services may not be available or may be restricted. For this reason, an opposition is excluded.
Cookies:
Like many other websites, we also use so-called “cookies”. Cookies are small text files that are stored on your end device (laptop, tablet, smartphone or similar) when you visit our website.
You can delete individual cookies or the entire cookie inventory. In addition, you will receive information and instructions on how to delete these cookies or block their storage in advance. Depending on the provider of your browser, you will find the necessary information under the following links:
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- Internet Explorer: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
- Google Chrome: https://support.google.com/accounts/answer/32050?hl=en
- Opera: https://www.opera.com/de/use-cases/clean-browser-and-remove-trackers
- Safari: https://support.apple.com/en-us/HT201265
Storage period and cookies used:
If you allow us to use cookies through your browser settings or consent, the following cookies are used on our websites:
- PHPSESSID (necessary, for the duration of the session): Retains the user’s states for all page requests.
- cookie-consent (necessary, for a maximum of 1 year): Used to determine whether the visitor has accepted the tracking category in the cookie banner.
Cookies from Hubspot:
Basic/necessary cookies:
__hs_opt_out
- This cookie is used by the opt-in privacy policy to ask the visitor to accept cookies again.
- This cookie is set when you give visitors the choice to disable cookies.
- It contains the string “Yes” or “No”.
- It is valid for 13 months.
__hs_d_not_tracking
- This cookie can be set in a way that the tracking code does not send any information to HubSpot.
- Setting this cookie is not the same as deactivating cookies, as it is still possible to send anonymised data to HubSpot.
- It contains the string “Yes”.
- It is valid for 13 months.
__hs_initial_opt_
- This cookie is used to prevent banners from being displayed each time visitors visit your website in strict mode.
- It contains the string “Yes” or “No”.
- It is valid for seven days.
hs_ab_test
- This cookie is used to show visitors the same version of an A/B test page that has been shown before.
- It contains the ID of the A/B test page and the ID of the variant selected for the visitor.
- It expires at the end of the session.
_key
- When visiting a password-protected page, this cookie is set to avoid the necessity of logging in on future visits to the page with the same browser.
- The cookie name is unique for each password-protected page.
- It contains an encrypted version of the password so that future visits to the site do not require the password again.
- It is valid for 14 days.
hs-messages-is-open
- This cookie is used to determine and store whether the chat widget is open on future visits.
- It is set in your visitor’s browser when they start a new chat and reset to close the widget after 30 minutes of inactivity.
- It contains the Boolean value True, if present.
- It expires after 30 minutes.
hs-messages-hide-welcome-message
- This cookie ensures that the welcome message is not displayed again for one day after closing.
- It contains the Boolean value True or False.
- It is valid for one day..
__hsmem
- This cookie is set when visitors log in to a website hosted by HubSpot.
- It contains encrypted data that identifies the membership user when they are currently logged in.
- It is valid for one year.
hs-membershem-csrf
- This cookie is used to ensure that content membership logins cannot be falsified.
- It contains a random string of letters and numbers that is used to verify that a membership login is authentic.
- It expires at the end of the session.
hs_langswitcher_choice
- This cookie is used to store the visitor’s language selection when pages in multiple languages are accessed.
- It is set when an end-user selects a language from the language switcher and is used as a language setting to redirect the user to websites in their selected language in the future, if available.
- It contains a colon-separated string with the ISO639 language code selection on the left and the private top-level domain on the right. An example is “DE-DE:hubspot.com”.
- It is valid for two years.
__cduid
- This cookie is set by Cloudflare, HubSpot’s CDN provider. It helps Cloudflare identify malicious visitors to your website and minimise blocking of legitimate users.
- It can be placed on visitors’ devices to identify individual customers behind a common IP address and apply security settings per individual customer. It is necessary to support Cloudflare’s security features.
- Learn more about about this cookie from Cloudflare.
- It is a session cookie that is valid for a maximum of 30 days.
__cFroid
This cookie is set by HubSpot’s CDN provider based on their rate limiting policy. Learn more about Cloudflare cookies. It expires at the end of the session.
Cookies in the banner for consent.
__hstc
- The main cookie for visitor tracking.
- It contains the domain, the user token (utk), the first timestamp (of the first visit), the last timestamp (of the last visit), the current timestamp (for this visit) and the session number (increases with each subsequent session).
- It is valid for 13 months.
hubspotutk
- This cookie tracks the identity of a visitor. This cookie is passed to the HubSpot software when a form is submitted and is used when de-duplicating contacts.
- It contains an opaque GUID to represent the current visitor.
- It is valid for 13 months.
__hssc
- This cookie tracks sessions.
- It is used to determine if the HubSpot software needs to increment the session count and timestamps in the __hstc cookie.
- It contains the domain, the number of page views (viewCount, increases with each page view [pageView] in a session) and the session start timestamp.
- It expires after 30 minutes.
__hssrc
- Whenever the HubSpot software changes the session cookie, this cookie is also set. This determines whether the visitor has restarted the browser.
- If this cookie is not present when HubSpot manages cookies, it is considered a new session.
- It contains the value “1” if available.
- It expires at the end of the session.
Cookies by Google Analytics:
| Cookie | Geltungsbereich | Zweck | Speicherdauer |
|---|---|---|---|
| _ga | frachtpilot.de | Contains a randomly generated user ID. This ID enables Google Analytics to recognise returning users on this website and to merge data from previous visits. | 2 years |
| _gid | frachtpilot.de | Contains a randomly generated user ID. This ID enables Google Analytics to recognise returning users on this website and to merge data from previous visits. | 24 hours |
| _gat | frachtpilot.de | Certain data is only sent to Google Analytics a maximum of once per minute. The cookie has a lifetime of one minute. As long as it is set, certain data transmissions are prevented. | 1 minute |
| _dc_gtm_xxx | frachtpilot.de | Certain data is only sent to Google Analytics a maximum of once per minute. The cookie has a lifetime of one minute. As long as it is set, certain data transmissions are prevented. | 1 minute |
| _gat_gtag_xxx | frachtpilot.de | Certain data is only sent to Google Analytics a maximum of once per minute. The cookie has a lifetime of one minute. As long as it is set, certain data transmissions are prevented. | 1 minute |
| _gac_xxx | frachtpilot.de | This cookie is set when a user clicks on a Google ad to reach the website. It contains information about which ad was clicked on, so that successes achieved, such as orders or contact requests, can be assigned to the ad. | 90 days |
| IDE | doubleclick.net (3rd Party) | Contains a randomly generated user ID. Using this ID, Google can recognise the user across different websites and display personalised advertising. | 1 year |
| test_cookie | doubleclick.net (3rd Party) | Is set as a test to check whether the browser allows cookies to be set. Does not contain any identification features. | 15 minutes |
| IDE | doubleclick.net (3rd Party) | Contains a randomly generated user ID. Using this ID, Google can recognise the user across different websites and display personalised advertising. | 1 year |
Source/Based on: https://traffic3.net/wissen/datenschutz/google-cookies
Cookies by Facebook-Pixel:
Our website uses the visitor action pixel from Facebook, Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) for conversion measurement.
With the help of the Facebook pixel, the behaviour of page visitors can be tracked after they have been redirected to our website by clicking on a Facebook ad. This allows the effectiveness of the Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimised.
The data collected is anonymous for us as the operator of this website, we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook data usage policy. This enables Facebook to serve advertisements on Facebook pages as well as outside of Facebook. This use of data cannot be influenced by us as the site operator.
You can find further information on protecting your privacy in Facebook’s data protection information: https://www.facebook.com/about/privacy/.
You can also deactivate the remarketing function “Custom Audiences” in the settings for advertisements section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged in to Facebook.
If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the European Interactive Digital Advertising Alliance website: https://www.youronlinechoices.com/uk/your-ad-choices.
| Name | Zweck | Gültigkeit |
|---|---|---|
| act, c_user, datr, fr, pl, presence, sd, wd, xs | Facebook sets various cookies for identification sessions and analysis. These are used to recognise whether you are logged in as a user on Facebook, for tracking purposes and from which URL the Share/Like function is used. | variable |
Technically necessary cookies
We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser can be identified even after a page change.
The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognised even after a page change.
Legal basis and legitimate interest:
The processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in a user-friendly design of our website.
Receiver:
Recipients of the data may be technical service providers who act as order processors for the operation and maintenance of our website.
Supply prescribed or required:
The provision of the aforementioned personal data is neither legally nor contractually required. However, without this data, the service and functionality of our website cannot be guaranteed. In addition, individual services and services may not be available or may be limited.
Opposition:
Please read the information about your right to object according to Art. 21 GDPR below.
Technically unnecessary cookies
Furthermore, we use cookies to better adapt the offer on our website to the interests of our visitors or to generally improve it on the basis of statistical evaluations.
Please refer to the information below on the display, tracking, remarketing and web analysis technologies used to find out which providers use cookies.
Legal basis:
The legal basis for this processing is in each case your consent, Art. 6 para. 1 lit. a GDPR.
Receiver:
Recipients of the data may be technical service providers who act as order processors for the operation and maintenance of our website.
For further recipients, please refer to the information below on the display, tracking, remarketing and web analysis technologies used.
Third country transfer:
Please refer to the listings of the individual display, tracking, remarketing and web analytics providers for information on this.
Provision prescribed or required:
Of course, you can also view our website without cookies. Web browsers are regularly set to accept cookies. In general, you can deactivate the use of cookies at any time via your browser settings (see Revocation of consent).
Please note that individual functions of our website may not work if you have deactivated the use of cookies.
Withdrawal of consent:
Profiling:
For information on the extent to which we analyse the behaviour of website visitors with pseudonymised user profiles, please see the information below regarding the display, tracking, remarketing and web analysis technologies used.
Use of Google Analytics
If you have given your consent, this website uses Google Analytics, a web analytics service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (hereinafter: “Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymisation on these websites, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
For more information on terms of use and data protection, please visit https://policies.google.com/terms?hl=en-US.
On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.
The data sent by us and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 14 months. The deletion of data whose retention period has been reached takes place automatically once a month.
Withdrawal of consent:
You can prevent tracking by Google Analytics on our website by clicking on this link. This will install an opt-out cookie on your device. This will prevent the collection by Google Analytics for this website and for this browser in the future, as long as the cookie remains installed in your browser.
You can also prevent the storage of cookies by selecting the appropriate settings in your browser software; however, please note that if you do this you may not be able to use the full functionality of this website.
You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: Browser Add On to deactivate Google Analytics.
Use of script libraries (Google Web Fonts)
In order to display our content correctly and in a graphically appealing manner across browsers, we use “Google Web Fonts” from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter “Google”) on this website to display fonts.
Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://www.google.com/policies/privacy/.
Use of Hubspot
We use HubSpot for the purpose of email & newsletter marketing, contact forms, to evaluate your click and usage behaviour, as well as to optimise and design FrachtPilot according to your needs and for advertising purposes. The data processed here is master data, contact data, content data, usage data and connection data. The recipient of the data is HubSpot European Office, Ground Floor, Two Dockland Central Guild Street, Dublin 1, Ireland / HubSpot Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141, USA (as joint controller, Art. 26 GDPR). Should HubSpot transfer this data to a third country (e.g. the USA), this will only be done on a case-by-case basis and in accordance with Decision (EU) 2016/1250 – “EU-US Privacy Shield”.
The legal basis for the use of HubSpot is your consent (opt-in in the cookie banner), provided you have given us this as part of your first visit to FrachtPilot. The legal basis for the integration of HubSpot therefore results from Art. 6 Para. 1 lit. a GDPR. On the basis of your consent, we store personal data on your terminal device by means of cookies and read out such data. If you have not given us your consent to use HubSpot (no opt-in in the cookie banner), we will not use HubSpot within the scope of your visits to FrachtPilot.
You can find Hubspot’s privacy policy at https://legal.hubspot.com/privacy-policy.
Embedded YouTube-Videos
We integrate YouTube videos on our website. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA (hereinafter “YouTube”). YouTube, LLC is a subsidiary of Google LLC, 1600 Amphitheatre Pkwy, Mountain View, CA 94043, USA (hereinafter “Google”). When you visit a page with the YouTube plugin, a connection to YouTube servers is established. This tells YouTube which pages you are visiting. If you are logged into your YouTube account, YouTube can assign your surfing behaviour to you personally. You can prevent this by logging out of your YouTube account first.
When a YouTube video is started, the provider uses cookies that collect information about user behaviour.
Further information on the purpose and scope of data collection and processing by YouTube can be found in the provider’s privacy policy, where you will also find further information on your rights in this regard and setting options for protecting your privacy (https://policies.google.com/privacy).
Revocation of consent:
No option for a simple opt-out or blocking of data transmission is currently offered by the provider. If you wish to prevent your activities on our website from being tracked, please revoke your consent for the corresponding cookie category or all technically unnecessary cookies and data transfers in the cookie consent tool. In this case, however, you may not be able to use our website or only to a limited extent.
Use of Google Maps
We use the Google Maps service on this website. Google Maps is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”). This allows us to display interactive maps directly on the website and enables you to use the map function conveniently.
You can find more detailed information about data processing by Google in the Google data protection information: https://policies.google.com/privacy. There you can also change your personal data protection settings in the data protection centre.
Detailed instructions on managing your own data in connection with Google products can be found here:
https://www.dataliberation.org
When you visit the website, Google receives information that you have accessed the corresponding sub-page of our website. This occurs regardless of whether Google provides a user account via which you are logged in or whether no user account exists. If you are logged in to Google, your data will be directly assigned to your account.
If you do not want the assignment in your Google profile, you must log out of Google before activating the button. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or demand-oriented design of its websites. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.
Withdrawal of consent:
No option for a simple opt-out or blocking of data transmission is currently offered by the provider. If you wish to prevent your activities on our website from being tracked, please revoke your consent for the corresponding cookie category or all technically unnecessary cookies and data transfers in the cookie consent tool. In this case, however, you may not be able to use our website or only to a limited extent.
Google AdWords:
Our website uses Google Conversion Tracking. The company operating the Google AdWords services is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. If you have accessed our website via an ad placed by Google, Google AdWords will set a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google.
If the user visits certain pages of our website and the cookie has not yet expired, we and Google can recognise that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked across AdWords customers’ websites. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. The customers learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that can be used to personally identify users.
You can find more information about data processing by Google in the Google data protection information: https://policies.google.com/privacy. There you can also change your personal data protection settings in the data protection centre.
Withdrawal of consent:
The provider is currently not offering any option for a simple opt-out or blocking of data transmission. If you wish to prevent your activities on our website from being tracked, please revoke your consent for the corresponding cookie category or all technically unnecessary cookies and data transfers in the cookie consent tool. In this case, however, you may not be able to use our website or only to a limited extent.
Use of Google Remarketing
This website uses the remarketing function of Google Inc. The operator of the Google Remarketing services is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”).
The function is used to present interest-based advertisements to website visitors within the Google advertising network. A so-called “cookie” is stored in the browser of the website visitor, which makes it possible to recognise the visitor when he or she visits websites that belong to the Google advertising network. On these pages, the visitor can be presented with advertisements that relate to content that the visitor has previously accessed on websites that use Google’s remarketing function.
You can find more information about data processing by Google in the Google data protection information: https://policies.google.com/privacy. There you can also change your personal data protection settings in the data protection centre.
Withdrawal of consent:
The provider is currently not offering any option for a simple opt-out or blocking of data transmission. If you wish to prevent your activities on our website from being tracked, please revoke your consent for the corresponding cookie category or all technically unnecessary cookies and data transfers in the cookie consent tool. In this case, however, you may not be able to use our website or only to a limited extent.
SSL encryption:
To protect the security of your data during transmission, we use state-of-the-art encryption methods (e.g. SSL) via HTTPS.
Information about your right to object according to Art. 21 GDPR:
Right to object on a case-by-case basis:
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6 (1) (f) of the GDPR (data processing on the basis of a balance of interests); this also applies to profiling based on this provision within the meaning of Article 4 No. 4 of the GDPR.
If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.
Recipient of an opposition:
You can withdraw your consent by sending an e-mail to datenschutz@flexfleetsolutions.de.
Change to our privacy policy
We reserve the right to adapt this data protection declaration so that it always complies with the current legal requirements or in order to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new data protection statement will then apply to your next visit.
Questions to the Data Protection Officer
If you have any questions about data protection, please email us at datenschutz@flexfleetsolutions.de.
The privacy policy was created with the help of activeMind AG, the experts for external data protection officers (version #2020-09-30).
48149 Münster